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here is some advice do not use previous all the time.
use previous in special cases.
show me how you have your question and response set up.
for the particular conversation you are talking about.
if you type in full sentences for questions you will have to type them in exactly. you probably did not type in the question exactly. if you leave off words in between the first word and the last word of the sentence. you won't have to type the question exactly.
if you leave off words in between the first word and the last word of the sentence.then replace those words with a star. you won't have to type the question exactly.
Screenshot_20191113-092041.png
This is what I am saying, she always says Sorry I don't understand. Wherein I have those responses.
try removing topic and see what happens.
that is what your image showed.
