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What is sentiment?

by admin posted Apr 9 2018, 15:37

You can associate a user question or phrase, or individual words with sentiment (good vs bad). Sentiment can be used to track how the user is feeling about the current conversation. The sentiment statistic is tracked by your bot daily and can be graphed from its Analytics page.

Here is an example response list that defines sentiment for words and phrases:
question: thank you
response: You are most welcome.
keywords: thank
sentiment: good

question: you suck
response: Sorry, I am doing my best. Would you like me have someone contact you via email?
keywords: suck
sentiment: bad

word: suck
sentiment: bad

word: great
sentiment: great

Id: 21801950
Tags: chat logs, training, nlp, analytics, sentiment
Posted: Apr 9 2018, 15:37
Replies: 0
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